Account & Data Deletion

1. About iLogitix accounts

iLogitix is a business-to-business Transport Management System (TMS), including the iLogitix Android (handheld) app, provided by iFleetify Technologies LLP. The platform is provided to organisations such as transport companies and businesses.

User accounts are created and managed by the customer organisation (your employer or the business you work with). Accounts cannot be created from within the Android app.

2. How to request deletion

2.1 Individual users

If you use iLogitix as an employee or user of an organisation, please ask your organisation's administrator to deactivate or delete your account. Your organisation controls your account and the business records linked to it.

You may also write to us at support@ilogitix.com. We will refer your request to the relevant organisation and assist it in responding.

2.2 Organisation administrators

Administrators can deactivate user accounts from within iLogitix, or send an account or data deletion request to support@ilogitix.com with the subject “Account / data deletion request”. Please include:

• Your organisation name and iLogitix workspace (sub-domain)
• Your name and registered contact details as an administrator
• The user account(s) or data the request relates to

For your security, we may need to verify the request with the organisation's registered contact before acting on it.

3. What happens to your data

• Deactivating an account stops sign-in to iLogitix, including the Android app.
• Deactivating an account does not by itself delete all data. User account information and associated personal data are reviewed for deletion once a deletion request is confirmed.
• Business records — such as bookings / LRs, delivery and proof-of-delivery records, invoices, e-way bill and other compliance records — belong to the customer organisation and may remain available to it for its business operations, contractual obligations or legal requirements.
• Some information may be retained where required for legal, tax, accounting, security or regulatory purposes, and backups are deleted on their normal rotation cycle.

Retention periods are described in Section 8 (Data Retention & Deletion) of our Privacy Policy.

4. Timelines

We aim to acknowledge requests within 48 hours and to respond within 30 days of receiving a complete request, and in any case within the period required under the Digital Personal Data Protection Act, 2023 and its Rules. Requests that involve an organisation's business records may need authorisation from that organisation.

5. Contact