Terms of Service

Definitions

1. Acceptance of Terms

By accessing, registering for, or using iLogitix (the "Service"), operated by iFleetify Technologies LLP ("Company", "we", "us", or "our"), a Limited Liability Partnership registered in Ahmedabad, Gujarat, India (LLPIN: ACD-6633), you ("User", "Tenant", "you", or "your") acknowledge that you have read, understood, and agree to be legally bound by:

• These Terms of Service
• Our Privacy Policy
• Any order form, MSA, SOW, or data processing agreement signed with you (together, "Signed Agreements")

If you do not agree, you must not access or use the Service.

These Terms constitute a legally binding agreement under the Indian Contract Act, 1872, governed by the laws of India.

By creating an account or using the Service, you represent and warrant that:

• You are at least 18 years of age and legally competent
• You are authorized to bind your organization
• All information provided is accurate and complete
• Your use complies with all applicable Indian laws
• You are using the Service as a business customer primarily for operations in India

2. Service Description (Technology-Only Platform)

The Service is a cloud-based multi-tenant software platform for transport and logistics businesses and related back-office operations. Modules may be enabled based on your subscription / plan and configuration.

2.1 Logistics / Transport Management (TMS)

• Booking & LR (Lorry Receipt) management across the shipment lifecycle
• Customer, billing & invoicing management (including credit notes and payments)
• Branch & multi-location operations
• Delivery status, tracking, POD upload, and OTP-based delivery verification
• Role-based user access, reports & analytics, bulk operations
• GST-aware logistics invoicing and related document generation
• SMS / WhatsApp / email notifications (as configured)
• Secure data storage & backups

2.2 GST Compliance – E-Invoice & E-Way Bills (where enabled)

• E-invoice / e-way bill integrations via GSP or government-connected services you configure
• E-way bill sync, listing, validity extension, consolidated e-way bills, bulk expiry tools, and related reports
• Storage of GSTIN / GSP credentials and e-way bill operational data needed to provide the feature

You remain solely responsible for the accuracy of invoice and e-way bill data, GSTIN credentials, vehicle/transporter details, filings, extensions, cancellations, and compliance with the CGST / SGST / IGST Acts, GST Rules, and portal / NIC requirements. We do not act as your GST practitioner, GSP of record (unless separately contracted), or authorized signatory for government filings.

2.3 HRMS – Human Resource Management (where enabled)

• Employee master data, departments, designations, and documents
• Attendance (including self check-in/out and geo-fence settings where configured)
• Leave types, balances, and leave requests / approvals
• Attendance regularization workflows
• Payroll period processing and payslip generation / download
• Statutory deduction settings (PF, ESI, Professional Tax, LWF, TDS), tax declarations, and exit / full-and-final settlement
• Helper outputs such as PF ECR files, bank salary payout files, and Form 16 Part B statements
• Employee self-service features for eligible linked users

HRMS is software for your internal workforce administration. We are not your employer, payroll processor of record, PF/ESI/tax consultant, or statutory compliance agent. You are solely responsible for employment contracts, wages, statutory deductions/filings (PF, ESI, TDS, labour laws, Shops & Establishments, etc.), and the accuracy of employee, attendance, leave, and payroll data you enter or approve. See also Section 12A.

2.4 Other platform capabilities

• Tenant company profile, soft branding on PDFs / public pages
• In-app support / help desk
• Optional API access, handheld / mobile workflows, and messaging add-ons (per plan)

3. Registration & Account Security

You are solely responsible for:

• Maintaining confidentiality of credentials (username, password, subdomain, API keys)
• All activity under your account (including employees, agents, vendors)
• Immediately reporting unauthorized access
• Ensuring internal users comply with these Terms
• Regular credential rotation and security best practices

We may suspend or terminate accounts for:

• Terms violations
• Fraud or illegal activity
• Non-payment
• Security breaches
• Misrepresentation
• Extended period of inactivity

WE ARE NOT LIABLE FOR ANY LOSS ARISING FROM UNAUTHORIZED ACCESS CAUSED BY YOUR NEGLIGENCE.

4. Subscription, Billing & Payments

(Plan-specific pricing and commercial terms may also be set out in an order form or Signed Agreement. Where this Section 4 / 4A is more specific to online payments, this Section prevails for payment matters.)

The Service is offered on a prepaid, invoice-based subscription model to business customers in India.

4.1 Invoicing

• We raise a Service Invoice for subscription / platform charges and any agreed add-on charges.
• The Company is GST-registered (GSTIN: 24AAKFI3504P1Z6, Gujarat). Subscription fees and other charges quoted on our website, in-product, or in an order form are exclusive of GST. GST at the applicable rate (currently 18%) is charged on each invoice and shown separately (CGST + SGST or IGST, depending on your place of supply).
• Please keep your company's GSTIN, legal name, and billing address up to date in your company profile so that tax invoices are issued correctly. Invoices issued before our GST registration were issued without GST and are not revised.
• You must pay each invoice by the due date stated on it (or earlier if required to restore access after expiry or suspension).

4.2 Payment methods

You may pay by:

• Online payment via our payment gateway partner Razorpay (Hosted Checkout); or
• Offline / manual payment (bank transfer or another method we accept), after which we may record payment against your invoice.

Online payment is available only for payable invoices and only to authorized tenant administrators.

4.3 Online payments (Razorpay)

• Online payments are processed by Razorpay, an RBI-authorized payment aggregator / payment gateway. Razorpay is an independent third party; we are the merchant of record for iLogitix subscription charges.
• Card numbers, CVV, UPI PINs, and similar sensitive payment credentials are entered only on Razorpay's Hosted Checkout. We do not collect, store, or process raw card/UPI credentials on our servers.
• We may store limited payment metadata needed for reconciliation, accounting, fraud prevention, and support (for example: invoice number, Razorpay order/payment reference IDs, amounts, status, and timestamps).
• Your use of Razorpay Checkout is also subject to Razorpay's terms and privacy policy.

4.4 Platform fee (tenant-paid)

For online payments, the amount charged at checkout may include the invoice amount plus a small platform fee for online payment processing.

• This platform fee is payable by you (the Tenant). It will be disclosed before you confirm payment (invoice amount, platform fee, and total charge).
• The platform fee applies only to online checkout; it is not part of your subscription price and is generally non-refundable except as stated in Section 4A.

4.5 No auto-debit

We do not operate automatic card/UPI auto-debit renewals. Renewal is invoice-based: we raise an invoice; you pay online or manually.

4.6 Non-payment / suspension

• If payment is not received when due, access to the Service may be restricted or suspended.
• We are not liable for business interruption, data inaccessibility during suspension, or losses arising from non-payment.
• Reactivation occurs after successful payment recording and system validation.
• Overdue amounts may incur interest or recovery costs where permitted by law and any signed commercial terms.

4.7 Price changes

We may change subscription pricing with reasonable prior notice (generally 30 days) via email or in-product notice, applicable to future invoices.

4.8 Evaluation access

We may, at our sole discretion, provide limited evaluation / onboarding access. Such access is not a guaranteed free period, may be withdrawn at any time, and does not create any obligation to continue service without payment.

4A. Refunds, Failed Payments, Chargebacks & Billing Grievances

4A.1 Subscription fees — refund policy

Except where required by applicable law:

• Subscription / service invoice amounts that are successfully paid are non-refundable, including for unused period, early termination, change of mind, or non-use of features.
• The online platform fee is likewise non-refundable once the payment is successfully completed, except as below.

4A.2 Exceptions (we will remediate)

We will investigate and, where verified, remediate (refund / reverse / adjust) in cases such as:

• Failed transactions where money was debited but payment was not successfully captured / credited to your invoice;
• Duplicate successful charges for the same invoice;
• Clear billing errors attributable to us; and
• Any other case where a refund is mandated by law or required under applicable RBI / payment-system rules for failed transactions.

4A.3 How to raise a billing dispute

Email info@ilogitix.com and/or info@ifleetify.com with: tenant / company name, invoice number, payment reference (Razorpay payment/order id if online), amount, date/time, and issue description.

SLA: We will acknowledge within 48 hours and aim to resolve within 30 days of receiving a complete complaint. Complex bank/gateway investigations may take longer; we will keep you updated.

4A.4 Chargebacks

• If you raise a chargeback/dispute with your bank or UPI provider, we may suspend access pending investigation.
• If the chargeback is decided against you after we already provided the paid service period, we may reinvoice, recover amounts, and/or terminate access.

4A.5 Offline payments

Manual payments depend on correct bank credit and our reconciliation. Access updates after we verify and record payment against the invoice.

5. Acceptable Use Policy

You agree NOT to:

• Violate Indian laws or regulations
• Upload illegal, defamatory, or infringing content
• Reverse-engineer or scrape the platform
• Abuse APIs or bypass rate limits
• Use bots or automation without permission
• Resell or white-label without authorization
• Build competing products using the Service
• Interfere with other tenants' use of the Service
• Use the Service to transmit malware or malicious code
• Submit false, forged, or knowingly inaccurate GST / e-way bill / e-invoice data, or misuse GSP credentials
• Use HRMS features to process individuals' data without a lawful basis, or to circumvent labour / wage laws
• Upload Aadhaar numbers, Aadhaar cards, or other Aadhaar data beyond what is permitted under the Aadhaar Act, 2016 and UIDAI regulations
• Use the Service or online payments for prohibited or restricted business categories under Indian law or Razorpay's / payment-system prohibited-business lists

Violation may result in immediate termination and legal action.

6. API Usage

Rate Limits

• Rate limits vary by subscription plan
• Rate limit information may be returned in API responses
• Excessive usage may result in throttling or suspension
• Contact support for higher rate limits

Idempotency & Sequential Processing

• APIs are provided "AS IS"
• Sequential processing may be required for critical operations (bookings, transactions)
• Parallel calls may cause duplicate or inconsistent data
• You are responsible for implementing idempotency keys
• Retry logic must handle rate limits and transient errors

API Authentication

• API keys are credentials - treat as passwords
• Rotate keys regularly and keep them secure
• No liability for unauthorized API access due to key compromise
• Revocation may take some time to take full effect

API Deprecation

• We aim to give reasonable advance notice (generally 90 days) before deprecating a public API version
• Where practical, breaking changes are introduced through a new API version

WE ARE NOT LIABLE FOR DATA ERRORS CAUSED BY IMPROPER API USAGE, RACE CONDITIONS, OR LACK OF IDEMPOTENCY.

7. Multi-Tenancy & Data Isolation

The Service uses a multi-tenant architecture with schema-based data isolation:

• Each tenant operates in an isolated database schema
• Subdomain-based access (yourcompany.ilogitix.com)
• We implement technical measures to prevent cross-tenant data access
• Tenants cannot access other tenants' data

No liability for data breaches caused by:

• Tenant credential compromise
• Subdomain hijacking due to tenant negligence
• API misuse allowing unauthorized access
• Social engineering attacks on tenant employees

Tenants are responsible for maintaining subdomain security and access controls.

8. Data Portability & Export

You may export your data at any time via:

• UI export features (CSV, Excel formats)
• API endpoints (JSON format), where available for your plan
• Assisted bulk export on request for large datasets

Terms:

• Export formats: CSV, Excel (XLSX), JSON (where available)
• Pre-termination export is your responsibility
• No obligation to provide data in proprietary formats
• Export may be subject to reasonable rate limits
• Large exports (>10,000 records) may require advance notice or incur fees
• Export functionality provided "AS IS" without warranty

You are responsible for backing up critical data regularly. We are not obligated to retain data beyond retention periods.

9. Service Modifications & Feature Deprecations

We reserve the right to:

• Modify, deprecate, or discontinue features with 30-90 days notice
• Introduce new features or change existing functionality
• Update UI/UX and platform design
• Change underlying technology or infrastructure

Important:

• No liability for business impact due to feature changes
• Migrations to new versions are your responsibility
• Beta/preview features provided "AS IS" without SLA
• Breaking API changes will follow versioning strategy (v1, v2, etc.)
• Deprecated features will be supported for reasonable transition period

10. Third-Party Integrations & Services

The Service integrates with third-party services:

Communication Services

• SMS Providers: Twilio, MSG91, TextLocal, AWS SNS
• WhatsApp Services: Twilio WhatsApp, WhatsApp Business API, Gupshup

Financial & Compliance Services

• Payment Gateway – Razorpay: Online subscription invoice payments via Hosted Checkout (RBI-authorized payment aggregator)
• E-Invoice / E-Way Bill / GSP: Where enabled, government-connected GST e-invoice and e-way bill workflows using GSP / portal credentials and data you configure. Portal outages, NIC / GSP policy changes, authentication failures, and rejection of filings are outside our control.

Other Services

• Mapping / Navigation / Places Services (including distance / location aids used by logistics or attendance geo-fence features)
• Email delivery providers for transactional emails (invoices, OTPs, HRMS / e-way operational notices)
• Cloud infrastructure providers (application, databases, and backups hosted in data centres located in India)

You acknowledge:

• Third-party services are subject to their own terms and privacy policies
• We are not liable for third-party or government-portal service failures, outages, rejections, or breaches
• API costs from third parties (SMS/WhatsApp, GSP licensing where applicable) may be passed through or included in subscription
• Third-party and GSP credential management is your responsibility where applicable
• We may change providers with reasonable notice
• Service availability depends on third-party and (where applicable) government system availability

11. Intellectual Property Rights

All rights in the Service, including software, architecture, UI/UX, documentation, trademarks, and proprietary algorithms, belong to iFleetify Technologies LLP.

You receive a limited, non-exclusive, non-transferable, revocable license for internal business use only.

You may NOT:

• Copy, modify, or create derivative works
• Reverse-engineer or decompile the Service
• Remove or alter copyright notices
• Use trademarks without permission

Your data remains yours; however, you grant us rights to process it solely to provide and improve the Service.

12. Data & Privacy

(Governed by the Privacy Policy and any data processing agreement signed with you)

• You are the Data Fiduciary for personal data of your customers, consignors/consignees, drivers, employees, and other individuals you enter into the Service (including HRMS and e-way workflows)
• We act as Data Processor for such Customer Data and process it only on your documented instructions (these Terms, your configuration of the Service, and any signed agreement)
• You confirm a lawful basis (consent / employment / contract / legal obligation as applicable) for processing
• We follow reasonable security practices (see Privacy Policy)
• You are responsible for your own backups and for exporting data before termination
• Data retention policies apply (see Privacy Policy), including payroll / statutory and e-way bill records

12A. HRMS – Employee Data & Statutory Compliance

This Section applies where HRMS is enabled for your Tenant. Section 5A of the Privacy Policy describes how employee data is handled in the Service.

12A.1 Your Responsibilities as Data Fiduciary

For personal data of your employees, you are the Data Fiduciary under the DPDP Act and are responsible for:

• Collecting employee data lawfully, on a valid basis (legitimate use for employment purposes, consent, or legal obligation)
• Giving employees the notices required under the DPDP Act, and obtaining and managing consent where it is required
• Informing employees about location capture at check-in / check-out where you enable self attendance
• Handling employee requests for access, correction, completion, erasure, nomination, and grievances
• Notifying the Data Protection Board of India and affected employees of personal data breaches where required
• Deciding retention periods in line with labour, tax, and statutory record-keeping laws
• Granting access within your organisation (roles, branch scope, HR / Admin rights) appropriately

12A.2 Our Role as Data Processor

• We process employee data only on your documented instructions and to provide the Service
• We apply the safeguards described in the Privacy Policy and use sub-processors for hosting, storage, and email delivery
• We will reasonably assist you in responding to employee requests
• We will notify you of a personal data breach affecting your data without undue delay, and within 72 hours of discovery, and cooperate with you

12A.3 Aadhaar

The Service does not store full Aadhaar numbers; it keeps only a masked form and a one-way hash for duplicate checks. You must not upload Aadhaar numbers, Aadhaar cards, or other Aadhaar data (including in employee documents) beyond what is permitted under the Aadhaar Act, 2016 and UIDAI regulations. You are responsible for any Aadhaar data you upload.

12A.4 Statutory & Payroll Configuration

Income tax slabs, Professional Tax and LWF rates, PF and ESI settings, and similar statutory parameters are provided as configurable defaults for convenience. They may not reflect the latest law for your state, establishment, or employees. You must verify and maintain them against current law before running payroll, and you are responsible for the resulting calculations and deductions.

12A.5 Statutory Filings & Helper Outputs

• The Service generates helper files such as PF ECR files, bank salary payout files, and Form 16 Part B statements from data you enter and approve.
• Form 16 Part A must be obtained from TRACES; the Service does not generate it.
• Statutory filings, returns, challans, deposits, and salary payments (PF, ESI, Professional Tax, LWF, TDS, and others) remain your responsibility. You must review helper outputs before uploading or using them.

13. Service Availability & SLA

(Any uptime commitment or service credits apply only if expressly agreed in a Signed Agreement)

• Service is provided AS IS / AS AVAILABLE
• No guarantee of uninterrupted uptime
• Downtime may occur due to maintenance, force majeure, third-party failures
• Scheduled maintenance will be announced when possible
• Emergency maintenance may occur without notice

13A. Disclaimer of Warranties

To the maximum extent permitted by law, the Service, APIs, helper outputs (including e-way bill, payroll, PF ECR, bank payout, and Form 16 Part B files), documentation, and any default statutory settings are provided "AS IS" and "AS AVAILABLE". We disclaim all warranties, conditions, and representations, whether express, implied, or statutory, including those of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation.

We do not warrant that calculations, tax / statutory rates, or outputs will meet your legal obligations or that government portals, GSPs, or third-party services will accept or process your data. You are responsible for reviewing all outputs before relying on or filing them.

14. Support & Service Levels

Included Support

• Sales / phone / WhatsApp (demos, onboarding questions, commercial inquiries): Mon–Sat, 9 AM – 7 PM IST
• Included email support for subscribed tenants (product issues, account help): Mon–Fri, 9 AM – 6 PM IST
• Documentation and help resources
• Bug fixes and security patches
• System updates and improvements

Not Included

• Custom development or feature requests
• Integration assistance beyond documentation
• Training sessions or personalized onboarding
• 24/7 support (unless specified in enterprise plan)
• Support for deprecated features or versions

Response Times (Best Effort)

• Critical bugs: 24-48 hours
• General inquiries: 3-5 business days
• Feature requests: Evaluated on case-by-case basis

15. Limitation of Liability

To the maximum extent permitted by Indian law:

• We are not liable for indirect, incidental, special, or consequential damages
• No liability for business loss, data loss, revenue loss, or downtime
• No liability for loss of profits, goodwill, or reputation
• Total liability shall not exceed fees paid in the previous 12 months or ₹10,000, whichever is higher
• Some jurisdictions may not allow exclusion of implied warranties - our liability is limited to maximum extent permitted by law

These limitations do not apply to liability that cannot be limited under applicable law, including liability for fraud or wilful misconduct, and do not limit your obligation to pay fees due or your indemnity obligations.

16. Indemnification

You agree to indemnify and hold harmless iFleetify Technologies LLP, its partners, directors, officers, employees, and agents from claims, damages, losses, costs, and expenses (including legal fees) arising from:

• Your use of the Service (including logistics, e-way bill, and HRMS modules)
• Your data, customer, vendor, or employee disputes
• Legal or regulatory violations (including GST, e-way bill, labour, PF/ESI/TDS, and transport laws)
• Inaccurate e-way bills, invoices, payroll, attendance, or statutory filings generated from your data
• API misuse or improper integration
• Breach of these Terms
• Infringement of third-party rights

This indemnification obligation survives termination of these Terms.

16A. Confidentiality

Each party will keep the other's non-public business, technical, pricing, and customer information confidential, use it only for the purposes of these Terms, and disclose it only to personnel and advisers who need to know it and are bound by similar duties. This does not apply to information that is public, already lawfully known, independently developed, or required to be disclosed by law or a competent authority (with prompt notice where lawful).

16B. Usage Data & Feedback

• We may collect and use technical and usage data, and data that is aggregated or de-identified so that it does not identify you or any individual, to operate, secure, and improve the Service.
• If you give us suggestions or feedback, we may use them freely without obligation or compensation to you.

16C. Suspension

We may immediately suspend all or part of your access, without liability, where reasonably necessary to: prevent or respond to a security threat or attack; stop use that breaches these Terms or harms the Service or other tenants; comply with law or an order of a competent authority; or address non-payment. We will restore access once the issue is resolved and, where practical and lawful, give you notice.

17. Termination

Either party may terminate:

• By You: Cancel subscription or request account deletion
• By Us: For Terms violations, non-payment, or as otherwise permitted

Upon termination:

• Access ceases immediately
• Data may be deleted after 30–90 days (see Privacy Policy)
• No obligation to retain data beyond retention periods
• Outstanding dues remain payable
• Export data before termination (your responsibility)

WE ARE NOT OBLIGATED TO MAINTAIN OR PROVIDE YOUR DATA AFTER TERMINATION.

18. Force Majeure

No liability for delays or failure caused by events beyond reasonable control, including:

• Cyberattacks, hacking, or security incidents that could not reasonably have been prevented by the safeguards described in our Privacy Policy
• Natural disasters (earthquakes, floods, pandemics)
• Government actions, regulations, or orders
• Network failures or internet connectivity issues
• Third-party service failures
• War, terrorism, or civil unrest

In case of force majeure, we will use reasonable efforts to resume service as soon as practicable.

19. Governing Law & Dispute Resolution

Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles. Jurisdiction: Courts of Ahmedabad, Gujarat.

Informal Resolution (30 days)

Parties agree to attempt good faith negotiation before formal dispute resolution.

Mediation (45 days)

If negotiation fails, either party may refer the dispute to mediation under the Mediation Act, 2023. The mediator will be mutually agreed or appointed by a mediation service provider in Ahmedabad. Mediation costs are shared equally.

Arbitration

• Binding arbitration under the Arbitration and Conciliation Act, 1996 if mediation fails
• Sole arbitrator appointed by mutual agreement, failing which in accordance with the Act
• Seat and venue: Ahmedabad, Gujarat
• Language: English
• Award final and binding

Exceptions to Arbitration

• IP infringement claims (direct to courts)
• Urgent interim or injunctive relief (courts)
• Recovery of undisputed fees due (courts at Ahmedabad)

Subject to the above, the courts at Ahmedabad, Gujarat have exclusive jurisdiction. Disputes are resolved on an individual basis between you and us.

20. Audit Rights & Compliance

We maintain:

• Security and audit logs (90-365 days retention)
• System activity logs for troubleshooting and compliance
• Access logs for security monitoring

Enterprise customers may:

• Request audit reports (upon request, subject to fees)
• Request compliance certifications (if available)

You are responsible for:

• Compliance with industry-specific regulations (GST, e-way bills, transport licenses, labour / employment laws, etc.)
• Accuracy of data submitted to government portals via e-invoice / e-way bill integrations
• Maintaining your own audit trails and statutory registers where required
• Meeting regulatory requirements for your business and workforce

21. Change of Control & Business Transfers

If iFleetify Technologies LLP is acquired, merged, or undergoes a change of control:

• Service continuity will be maintained or data migrated with 90 days notice
• You may terminate within 30 days of change notification without penalty
• Data transfer subject to successor entity's privacy policy (with opt-out rights where applicable)
• Outstanding obligations transfer to successor entity

22. Export Control & International Use

The Service is subject to Indian export control laws. You must:

• Comply with all applicable international trade laws
• Not use the Service if you are on any sanctions list
• Not export or re-export the Service in violation of export control laws
• Restrictions may apply based on geographic location of data storage

23. Professional Services (If Applicable)

Implementation, training, or customization services (if offered) are governed by separate Statement of Work (SOW):

• Professional services fees separate from subscription
• No IP rights in customizations developed under SOW unless specified
• Support for customizations limited to warranty period
• SOW terms supersede these Terms only for professional services scope

24. Modifications to Terms

We may update these Terms at any time. Material changes will be notified via:

• Email to registered email address
• In-service notifications
• Updated Terms posted on website

Continued use after changes constitutes acceptance. For material changes, we may also require you to accept the updated Terms when you next sign in. If you disagree with changes, you must stop using the Service and terminate your account.

25. Entire Agreement & Severability

These Terms, the Privacy Policy, and any Signed Agreements constitute the entire agreement between you and iFleetify Technologies LLP regarding the Service.

• Supersede all prior agreements, discussions, proposals, and representations
• Modifications must be in writing and signed (for material changes)
• If any provision is invalid or unenforceable, remainder remains in effect
• Invalid provision will be modified to minimum extent necessary to be enforceable

26. Assignment & Transfer

By You: You may not assign or transfer these Terms or your account without our written consent.

By Us: We may assign to affiliate or successor with notice. Change of control triggers termination rights (as per Section 21).

27. Survival of Terms

The following sections survive termination of these Terms:

• Intellectual Property Rights (Section 11)
• Limitation of Liability (Section 15)
• Indemnification (Section 16)
• Confidentiality (Section 16A)
• Outstanding payment obligations (Section 4)
• Data Retention/Deletion rights (Section 12, Privacy Policy)
• Dispute Resolution (Section 19)
• Governing Law (Section 19)

27A. Notices

• We may send notices to the email address of your registered administrator or through in-product notification. You must keep your contact details current.
• Legal notices to us must be sent by email to the addresses in Section 28 and by registered post or courier to our registered office.
• Email notices are treated as received on the next business day after sending; posted notices on delivery.

28. Contact Information & Grievance Officer

For questions, concerns, billing disputes, or legal notices, contact: